At The Construction Partners, we are committed to delivering high-quality digital home plans and exceptional customer support. We understand that purchasing a home plan is an important decision, and we want to ensure that your experience with us is as smooth and satisfying as possible. Please read our return and refund policy carefully to understand your rights and our procedures.

Digital Home Plans

As our products are digital downloads, we do not offer returns or refunds once the purchase has been completed. However, we want to make sure you are happy with your plan, so we encourage you to review all product descriptions, specifications, and images before making a purchase.

If you have any doubts or need clarification before purchasing a plan, please contact our customer service team. We are happy to assist you in choosing the plan that best meets your needs.

Customer Assistance Services

We understand that utilizing a digital home plan can sometimes require additional support. For assistance with interpreting or customizing your plan, we provide dedicated customer support within 14 days of purchase.

Our assistance services include:

• Clarification on how to read and use your home plan
• Advice on customizing the plan for your specific needs
• Troubleshooting and technical support for any issues you may encounter with the product

Should you require assistance, please do not hesitate to contact us. We will respond promptly and work with you to resolve any issues or answer any questions you may have.

Exemptions for Refunds and Returns

In rare cases where the digital home plan has a defect (such as missing files or formatting errors), we may offer a replacement or, in some cases, a refund. If you believe your product is defective, please contact us within 14 days of your purchase.

Refunds or exchanges will not be offered for:

• Customer’s change of mind after purchasing
• Digital plans that have been downloaded or accessed
• Customized plans or services tailored specifically to your request

Process for Requesting Assistance or Refunds

If you experience any issues with your home plan or need assistance, please follow these steps:

1. Contact Us: Reach out to our customer support team via the contact information below. Please provide your order number and a brief description of the issue you are facing, along with any supporting documents or screenshots.
2. Assessment: Our team will assess your request and determine the appropriate solution. If your request falls within our assistance window or qualifies for a refund due to a product defect, we will proceed with providing support or issuing a replacement or refund.
3. Resolution: After reviewing your case, we will provide you with the necessary assistance or refund, depending on the outcome of our assessment.

Business Hours and Contact Information

Our business hours are Monday through Friday, from 09:00 to 17:00. We are closed on weekends and public holidays.

For any inquiries, please use the contact information below:

Phone Number:
+48 691 161 159

Address:
Construction Partners Spółka z o.o.
ul. Bartycka 22B, lok. 21A,
00-716 Warszawa
NIP: 5213944035
REGON: 520298557

Email:
[email protected]

Contact Form:
[Insert link to contact form]

Thank You for Choosing The Construction Partners

We appreciate your trust in our products and services. Our team is here to ensure that you have the best experience possible, from selecting the right home plan to receiving the support you need.